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Rights and Responsibilities

MeridianComplete wants you to know that you have certain rights and responsibilities. You should always be treated with respect and dignity by us and by your doctor. MeridianComplete staff and its network health care providers strive to comply with all requirements concerning your rights.

You have the right to:

  • Be treated with dignity and respect at all times
  • Be protected from discrimination
  • Have access to doctors, specialists, and hospitals
  • Have your questions about Medicare or MeridianComplete answered
  • Voice complaints or appeals about MeridianComplete or the care it provides
  • Learn about all of your treatment choices and to participate in treatment decisions
  • Get information in a way that you can understand from MeridianComplete health care providers and, under certain circumstances, contractors
  • Get emergency care when and where you need it
  • Get a decision about health care payment, services or prescription drug coverage
  • Get a review (appeal) of certain decisions about health care payment, coverage of services, or prescription drug coverage
  • File complaints (sometimes called grievances), including complaints about the quality of your care
  • Have your personal and health information kept private

You have the responsibility to:

  • Follow plans and instructions for care that you have agreed on with your practitioners
  • Supply information (to the extent possible) that MeridianComplete and its network health care providers need in order to provide care
  • Understand your health problems and participate in developing mutually agreed-upon treatment goals to the degree possible
  • Contribute towards your own health, including following treatment plans and instructions from your doctors and exhibiting appropriate behavior

To receive more information about your rights and responsibilities:

1. Call our MeridianComplete Member Services at 1-855-323-4578 (TTY: 711), 8 a.m. to 8 p.m., seven days a week. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day.

2. Visit the Medicare website to review and download "Your Medicare Rights & Protections."

3. Call 800-MEDICARE (1-800-633-4227). TTY users should call 1-877-486-2048, 24 hours a day, 7 days a week.

4. Additional rights and responsibilities are listed in the Member Handbook.

Learn more about your rights and responsibilities upon disenrollment.

Last Updated: 10/01/2024

H0480_WEBSITE_2025 Accepted 09302024


Last Updated: 10/01/2024

H0480_WEBSITE_2025 Accepted 09302024

MeridianComplete (Medicare-Medicaid Plan) is a health plan that contracts with both Medicare and Michigan Medicaid to provide benefits of both programs to enrollees. This is not a complete list. The benefit information is a brief summary, not a complete description of benefits. For more information contact the plan or read the MeridianComplete Member Handbook. Out-of-network/non-contracted providers are under no obligation to treat MeridianComplete members, except in emergency situations. Please call our Member Services number or see your Member Handbook for more information, including the cost-sharing that applies to out-of-network services. You can get this document for free in other formats, such as large print, braille, or audio. Call 1-855-323-4578 (TTY: 711), 8 a.m. to 8 p.m., seven days a week. On weekends and on state or federal holidays, you may be asked to leave a message. Your call will be returned within the next business day. The call is free.

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